Shipping Policy

At CK Studio’s, we aim to provide clear, reliable delivery options for all orders. By placing an order with us, the customer agrees to the shipping terms below.

1. Delivery Options & Fees

1.1 Door-to-Door Delivery – R110

Delivery to a residential, business, or nominated physical address is charged at a flat rate of R110 per order.

Delivery is subject to courier serviceability of the destination area.

Remote, outlying, high-risk, or special service areas may incur additional charges. If applicable, the customer will be notified before dispatch.

A person must be available at the delivery address to accept the parcel during business hours unless otherwise arranged with the courier.

1.2 Overnight / Express Delivery – Client’s Account

Overnight, same-day, urgent, or express shipping requests may be arranged on request.

All express delivery costs are for the client's account.

Full payment for express shipping must be received before dispatch unless otherwise agreed in writing.

CK Studio’s reserves the right to decline urgent shipping requests where timelines cannot reasonably be met.

2. Processing Times

Standard production and dispatch times apply to all custom orders unless otherwise stated.

Shipping timelines begin once the order is completed, approved (where applicable), and full payment has been received.

Estimated delivery dates are estimates only and are not guaranteed.

3. Courier Delays & Force Majeure

CK Studio’s is not liable for delays caused by third-party couriers, weather events, strikes, public unrest, load shedding, system failures, road closures, customs issues, or any circumstances beyond our reasonable control.

4. Third-Party Courier Disclaimer

CK Studio’s utilizes independent third-party courier and delivery service providers to transport orders.

While every reasonable effort is made to package products securely and dispatch them in excellent condition, CK Studio’s shall not be liable for loss, theft, damage, mishandling, delays, or non-delivery occurring while an order is in the possession of a third-party courier or delivery provider.

Customers agree that any claim relating to shipping damage, loss, or transit-related issues may be subject to the courier's terms, conditions, and claims procedures. CK Studio’s will reasonably assist customers in lodging claims where possible but accepts no responsibility for the actions or omissions of third-party delivery providers.

5. Risk, Tracking & Proof of Delivery

Risk in the goods passes to the customer upon confirmed delivery to the delivery address or nominated collection point.

Where tracking is available, tracking details will be provided once dispatched.

Courier proof of delivery, signature, OTP confirmation, or photographic delivery confirmation shall constitute sufficient proof of delivery.

6. Incorrect Addresses / Failed Deliveries

Customers are solely responsible for ensuring all delivery details are accurate.

If an incorrect address, invalid contact number, missed delivery, refusal of delivery, or non-collection causes additional courier charges, return fees, storage fees, or redelivery costs, such charges will be for the customer's account.

7. Damaged or Missing Parcels

Any parcel received damaged, tampered with, or incomplete must be reported in writing within 24 hours of delivery with supporting photographs and order details.

Failure to report within this period may affect any claim process with the courier.

8. Delivery Areas

Certain areas may fall outside standard courier coverage zones. CK Studio’s reserves the right to amend delivery fees, decline delivery, or offer alternative shipping methods where necessary.

9. Right to Amend

CK Studio’s reserves the right to update or amend this Shipping Policy at any time without prior notice. The version published at the time of purchase will apply to the order.